Terms & Conditions


Our Terms and Conditions will apply to all transactions placed through Scent Warehouse website are set out below in full. Before placing your order please read through these Terms and Conditions carefully and print a copy for your reference. We would also request that you read our Privacy Policy with regards to the personal information that you provide to us through this site.

Please note that we may change these terms from time to time without notification to you. These changes will apply to any subsequent orders that are placed.

We will email you notification as soon as is possible to confirm receipt of your order and a further order to confirm the order details. Please note that acceptance of your order will only take place when we dispatch your order to you.

Deliveries will require a signature on receipt by an adult aged 18 years or over.

Delivery charges and estimated timescales are given in detail in the Delivery section. We do make every effort to ensure we deliver your goods within the estimated timescales, however occasionally delays are inevitable. We shall be under no liability for any delay or failure to deliver the goods within the estimated timescales.

All items are subject to availability. In the unlikely event that we are unable to supply the goods that have been ordered, we will endeavour to inform you as soon as possible. A refund will be actioned where you have already paid for the goods.

We try to ensure that the prices quoted on the site are correct and that all the items are accurately listed on our website. However our orders will only be accepted if there are no errors in the price or the description of the goods displayed on the website. If an error is discovered we will inform you as soon as possible and give you the option to reconfirm your order based on the correct price or description. You may of course at this time cancel the order. If we are unable to contact you within 48hours, we will cancel the order and inform you by email of this action.

All price reductions are reductions against our own previous pricing unless otherwise indicated.


Payments can be made by and method that is specified in the Payment Section. We do take all reasonable precautions to keep the details of your order and your payment secure. Unless we are negligent we cannot be held liable for any losses that have been caused as a result of unauthorised access to the information you have provided.

We will file details of orders placed with ourselves. Please read our Privacy Policy for further details of how these can be obtained.

You may cancel your order in accordance with your rights under the Consumer Rights Act.

Promotion codes obtained for a discount on the price of your order should have been issued to you personally. If not we reserve the right to reclaim the discount from you. Please note that only one promotion code is applicable for each order.

All designs, graphics and text are the copyright of Scent Global Limited or content providers. Any use, without prior written consent of Scent Global Limited is strictly prohibited. By using this site you agree not to alter, adapt or to create any derivative work from the content on this site.

Scentwarehouse.co.uk is operated by Scent Global Limited. Registered Office  10 Park Place, Manchester, M4 4EY. Registered in England No. 06911054,  VAT number 184 0660 09


Returns Policy


If you wish to return your order we do offer a full 30 days return policy. Please notify our customer services by email at customer.services@scentwarehouse.co.uk.  Please retain all original packaging for use to return the goods to ensure safe carriage.

Due to the person nature of our products all seals and cellophane (if applicable) should not have been broken, if opened we cannot replace or refund unwanted items.

We strongly recommend that you retain a proof of posting until you receive the credit for your return. We regret that we cannot be held responsible for non-delivery of returned items.